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To:           Annabelle Pope

From:      Henry Rice

Subject: Surgery

 Hi Annabelle,

I was wondering if you could help me out with something. My doctor has recommended that I get knee replacement surgery. I am trying to identify the best hospital for this sort of procedure. My doctor says she usually recommends City Hospital, but I have heard that Upstate Hospital specializes in this kind of surgery.

You had a similar procedure last year, didn't you? I think you broke your knee, or was it your elbow? Which hospital did you go to? Were you satisfied with the results of your treatment, and were you well cared for by the staff? I would appreciate the benefit of your advice. I need to make a decision soon since my doctor thinks this should be done before another month goes by.

Thanks.

 Henry

To:           Henry Rice

From:     Annabelle Pope

Subject:    Re: Surgery

 Hi Henry,

I am sorry you need surgery, but I am sure you will feel it is worth it. I had my procedure done at Upstate Hospital, and I would recommend that place to anyone. The procedure I had was similar to yours, except it was my hip, not my knee. My surgeon was excellent, and I received good care from all the staff. The mission of the hospital is to provide the highest level of care possible, and the entire staff works hard to fulfill that mission. I was originally told that I would need to be in the hospital for a week, but when it became clear that I wouldn't be recovered enough by that time, the doctor didn't hesitate to keep me there for an extra three days.

They wouldn't permit me to go home until they were sure I was ready. I really think Upstate is the best hospital for your surgery. Let me know when it is scheduled, and I will visit you there.

 Annabelle