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Vocabulary --> General Business --> Warranties --> Word to practice

Read the passages and choose the correct answer:

Questions below refer to the following two letters.

Kitchen Electronics, Inc.

October 12, 2010

Mrs. Sophie Bordeaux 118 Montrose Street Stoneybrook, MI

Dear Mrs. Bordeaux,

We received the defective toaster which you returned to us asking for a full refund under the terms of the one-year warranty. Unfortunately, the warranty on the toaster expired a  month ago. The terms of the war­ranty do not cover your product once it has expired. Consequently, we will not be able to send you a refund. However, we will be able to send you a refur­bished toaster of the same model in exchange for the defective one if you desire. Please let us know if such an arrangement would be satisfactory to you.

Please don't hesitate to contact me if you have any questions. We appreciate your business.


Matthew Bodine

Customer Service Manager

November 1, 2010

Matthew Bodine

Customer Service Manager

Kitchen Electronics, Inc. 194294 Honeywell Boulevard Victoria Springs, AL

Dear Mr. Bodine,

I have received your letter offering to send me a refurbished toaster in place of my defective one. I had not realized that my warranty had already expired. After considering the matter, I  have decided to accept the refurbished toaster. Your company has a good rep­utation, and I frequently use your products. In fact, this is the first time I have ever had a problem with anything I have purchased from you. Therefore, I am sure that the refurbished toaster will work as well as a brand new one. However, I would like to be assured that the refurbished toaster will be protected by a warranty the same as a new toaster would be. If this is the case, then please send me the toaster as soon as possible. Thank you.


Sophie Bordeaux

1. Why did the customer return the toaster?
A. It doesn't work.
B. It was too expensive.
C. She wants a brand new one.
D. She prefers a different model.

2. When did she purchase the toaster?
A. A little over a year ago.
B. A month ago.
C. Exactly one year ago.
D. Last October.

3. What will she get in place of the returned toaster?
A. A refund.
B. Nothing.
C. A brand new toaster.
D. A different, repaired toaster.

4. The word “considering” in the second letter is closest in meaning to
A. worrying about
B. thinking about
C. reading about
D. talking about

5. The word frequently of the second letter is closest in meaning to ................
A. never
B. occasionally
C. often
D. rarely
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