Script:
Questions below refer to the following instructions.
I′d like to welcome you all to the customer service support center, Since this is the first shift for most of you, I′d like to go over a few procedures. Upon arrival, please sign in with the computer at the front desk using I your employee ID number. When you arrive at your station you may begin answering calls. All new employees will have a training period of three weeks, where your partner will help you with any concerns you I may have. Should you have any additional questions, refer to the Frequently Asked Questions section of your training manual.