Script:
Questions below refer to the following conversation.
W: Good afternoon, Mr. Jones. This is Kendra Wilson from Cogeco Cable Service calling to confirm the installation of your cable service for Friday afternoon.
M: Yes, that′s right. Friday at 2 p.m. Will it be necessary for you to do any of the installation in the house?
W: Actually, we′ll have to access the main cable indoors. We′ll need someone to let us in.
M: Well, could I change the appointment time to 10 a.m. then? My wife and I will both be out in the afternoon.