Script:
(W) I′d like to fly from El Paso, Texas, to New York, leaving on the 12th and returning the 19th.
(M) I′m sorry, ma′am. All flights are booked for the 12th. Can you go another day? We have seats available on the 11th and on the 13th.
(W) Well, not the 11th, but I guess the 13th would be OK if that′s all you have left. And could I have an aisle seat?
(M) That should be easy to arrange.