1. Hello? Is that Flash Removals? Yes, my name′s Hugh Thomas … I′m moving house today and you your men would be here by 8 … it′s now nearly 8.15 and no-one is here yet … oh they′re on their way are they … I hope so … yes, it′s 1A, William Street … Yes, I know the traffic′s very bad at this time, but you said they′d be here by 8 … Oh, I think they′re here … I′ll call back if there′s any .
Hi, hi, it′s me … Hugh … yeah, … just calling to see how you were and to tell you I′m moving! … Yes, finally!... The men are taking the stuff out to the van and … everything′s fine … so far … listen maybe we could … oh. Okay. Will you be careful with that please!! No, no, not you … who were you talking to? Oh I see … you′re with a … am I ringing at a bad time? Oh I see … he′ll be there all afternoon, will he? Well when′s a good time to call then? Tomorrow … okay, yes sure … speak to you tomorrow … perhaps … bye.
Hello, yes, my name′s Hugh Thomas, I′m phoning about my … what? A reference number? Just a moment, perhaps it′s on here. It′s is that it? Yeah somebody was supposed to come round to read my electricity meter and they haven′t … what? … this is the department … well can you put me to the right department, please … yes, I′ll hold.