Read the following
conversations and see how the new words are used.
[M] Mrs. Kim called to confirm
her stay this weekend.
[W] She made a reservation several weeks ago.
[M] Yes, she took advantage
of the special rate we advertised
for the winter holidays.
[M] What is our hotel chain's policy on canceling reservations?
[W] If we have been
notified of your cancellation at least 24 hours in advance, we will refund any deposit.
[M] That's good news,
because the customer expects to have his deposit
returned.
[M] The customer in Room
334 says he was quoted a room rate
of $89 per night.
[W] Why didn't he say
something when he checked in at the
registration desk?
[M] Maybe he was too busy
asking about the different hotel services
available.
[M] We'd like to use our
room in advance of the check-in
time.
[W] I'm sorry, but that
would preclude the staff from
cleaning your room and making the bed.
[M] Then, please notify us when the housekeeper is through.