Questions below refer to the following two
letters.
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Kitchen Electronics, Inc.
October
12, 2010
Mrs.
Sophie Bordeaux 118 Montrose Street Stoneybrook, MI
Dear Mrs.
Bordeaux,
We
received the defective toaster which you returned to us asking for a full
refund under the terms of the one-year warranty. Unfortunately, the warranty
on the toaster expired a month ago.
The terms of the warranty do not cover your product once it has expired.
Consequently, we will not be able to send you a refund. However, we will be
able to send you a refurbished toaster of the same model in exchange for the
defective one if you desire. Please let us know if such an arrangement would
be satisfactory to you.
Please
don't hesitate to contact me if you have any questions. We appreciate your
business.
Sincerely,
Matthew
Bodine
Customer
Service Manager
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November
1, 2010
Matthew
Bodine
Customer
Service Manager
Kitchen
Electronics, Inc. 194294 Honeywell Boulevard Victoria
Springs, AL
Dear Mr.
Bodine,
I have
received your letter offering to send me a refurbished toaster in place of my
defective one. I had not realized that my warranty had already expired. After
considering the matter, I have
decided to accept the refurbished toaster. Your company has a good reputation,
and I frequently use your products. In fact, this is the first time I
have ever had a problem with anything I have purchased from you. Therefore, I
am sure that the refurbished toaster will work as well as a brand new one.
However, I would like to be assured that the refurbished toaster will be
protected by a warranty the same as a new toaster would be. If this is the
case, then please send me the toaster as soon as possible. Thank you.
Sincerely,
Sophie Bordeaux
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