Questions below refer to the following job notice.
Seeking:
Customer Service Representative
The American Automobile Society (AAS) is a fast-growing company, and its dedication goes to providing top-quality assistances to its customers, motorists and the neighborhood we live in. The AAS provides a wide range of services and products, such as motor and home insurance, as well as travel assistance for both domestic and international travel. Our claims handling record is regarded to be the best in the industry. To many job seekers, AAS is highly regarded as one of the best employers to work for on the Pacific coast.
Come work for us!
We are on the lookout for extraordinary people to join our Customer Service Center (CSC) in Los Angeles, CA.
Your major role would be:
1. Answer incoming calls
2. Explain to customers about AAS products and services
3. Process customer complaints and take care of difficult situations
4. Use a proper computer application to process customer requests
5. Promote AAS products and services to the customers
6. Manage and improve customer relations
If you are interested in this job, you must have the following qualifications: a) an excellent work history, b) a minimum 3 years of experience in the same or similar line of work, c) effective communication skills, d) problem-solving skills and e) ability to build positive relationships.
A college degree is an asset, but not mandatory. If you are bilingual, we encourage you to apply. We have both full- and part-time positions available.
If you are interested, please send your resume to recruit@AAS-LA.com. Make sure you write “CSC" in the title of e-mail. You could also call our toll-free number, 1-800-887- 2837, which is available 24 hours, 7 days a week. When you apply by phone, you must have a touchtone phone, and the process can take up to 15 minutes. (You are not allowed to pause after the call is started.)