Script:
Questions below refer to the following conversation.
WA: Hello, my name is Pamela Martinez, I′m calling about an order from your store.
MB: Please wait just a moment while I check our records. Yes, I see you ordered a desktop computer and a laser printer. We are scheduled to deliver them on February 5.
WA: But nobody will be home that day. I thought they were supposed to be here on the third.
MB: Well, let me check with the manager about the delivery date. Then, I′ll give you a call in about an hour.